Get back into the groove of work after the holidays...
Spent time working on the web-site and called Nellore Lab-in-charge and discussed about the work activities.
In my absence in India,every Sunday our MD has been visting Nellore and Vijayawada centers alternatively to review the work items and meet with people, so today he visited Nellore center.
There's lot of positive energy in most of our centers and I've been extremely optimistic seeing the progress we made by looking at the practical example of the turn around our team has made at our Kavali center ( we increased the revenue by almost 6 times by the end of Dec 2009 when compared to May 2009 ) by identifying the cause and taking appropriate action.
This particular example of our Kavali center gives lot of faith and true confidence in our people,in our strategy and plan and execution capabilities to run this business as a true success from a near failure one.
To give you the background about our Kavali center: This center was opened around March 2008 and until the end of May 2009 , it has been running barely at break-even. There was no progress in the revenue and it seems to be declining slowly from month to month since after 3/4 month's of it's opening and the confidence in the center was very low among everybody because our earlier Director believed that there's huge competetion in the local market (well established big player like Bollineni Group ) and so many other reasons he used to mention with us all the time and in his openion it will be very difficult for this center to run in profits....thankGod,fortunately this Director is nolonger with us since June 2009 after I started working in India...but the true reason was EVERYTHING WAS CAUSED BY US ....operational issues...our inability to recruit a reliable bio-chemist who can give confidence and timely results to patients and consultants, because of which this center lost it's confidence among consultants and patients...
Since we recruited a senior and confident bio-chemist in May 2009 and myself along with others at Kavali making rounds to all the consultants and apolozing our earlier mistakes and promised them that we will deliver timely and quality results from now on, we made a real turn-around month after month...
This truly is a wonderful example of the lack of confidence in this business of a senior level person in the organization and in our operational inefficiency and how we should identify the real problems and work towards rectifying them, which I believe will definitely improve business.
There're no gimmicks...It's plain and simple that we should do everything possible to deliver good quality results along with best services, consistently and timely at reasonably competetive rates.
There's been progress in all our centers when compared to the previous months (except Chirala and Vijayawada ). Vijayawada could be because of Telenga agitations...but I believe there's a tremendous scope to improve the business month after month, inspite of the odds, if we can execute our services/products efficiently with good marketing and sales strategies...I still don't have faith on our sales/marketing execution capabilites...I see there's a tremendous scope for improvement in this area
I need to work on them one at a time ......
I should start doing my Yoga regularly as I haven't been consistent since I'm here at home.
Since was working today and I'm at home with kids.
Good night !
Mohan Raju
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